Privacy Policy

Effective Date: June 12, 2026

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or use our services. By using our website, you agree to the practices described in this policy.

1. Information We Collect

1.1 Information You Provide Directly

We may collect personal information you voluntarily provide to us, including:

  • Name, email address, and contact details when you fill out forms or register for an account
  • Payment information when you make purchases (processed securely through our payment providers)
  • Messages, feedback, or other content you submit through our website
  • Account credentials such as username and password

1.2 Information Collected Automatically

When you visit our website, we automatically collect certain technical information, including:

  • IP address and general location data
  • Browser type, operating system, and device identifiers
  • Pages viewed, links clicked, and time spent on the site
  • Referring URLs and search terms used to find our website
  • Cookies, pixel tags, and similar tracking technologies

1.3 Information from Third Parties

We may receive information about you from third-party sources such as social media platforms, analytics providers, advertising partners, and publicly available databases. We combine this with information we have collected directly.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide, operate, and improve our website and services
  • To process transactions and send related communications
  • To respond to inquiries, comments, and support requests
  • To send promotional communications and newsletters (where you have opted in)
  • To personalize your experience and deliver relevant content
  • To analyze usage patterns and conduct research to improve our offerings
  • To detect, prevent, and address fraud, security incidents, and technical issues
  • To comply with legal obligations and enforce our terms

3. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience. Cookies are small text files stored on your device. We use:

  • Essential cookies: Required for the website to function properly
  • Analytics cookies: Help us understand how visitors interact with our site (e.g., Google Analytics)
  • Preference cookies: Remember your settings and choices
  • Marketing cookies: Used to deliver relevant advertisements

You can control cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our website. Where required by law, we will obtain your consent before placing non-essential cookies.

4. How We Share Your Information

We do not sell your personal information. We may share it with:

4.1 Service Providers

We share information with trusted third-party vendors who assist us in operating our website and delivering services, including hosting providers, payment processors, email platforms, and analytics services. These parties are contractually bound to protect your data.

4.2 Business Transfers

If we undergo a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and applicable choices.

4.3 Legal Requirements

We may disclose your information when required by law, court order, or governmental authority, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, or as required by applicable law. When data is no longer needed, we securely delete or anonymize it. The specific retention period depends on the type of data and the reason it was collected.

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Ask us to correct inaccurate or incomplete data
  • Deletion: Request erasure of your personal data, subject to legal obligations
  • Portability: Receive your data in a structured, machine-readable format
  • Objection: Object to certain processing activities, including direct marketing
  • Restriction: Request that we restrict processing of your data in certain circumstances
  • Withdraw consent: Where processing is based on consent, withdraw it at any time

To exercise any of these rights, please contact us using the details in Section 10. We will respond within the timeframe required by applicable law.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, alteration, or disclosure. These measures include encryption, access controls, and regular security assessments.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for keeping your account credentials confidential.

8. International Data Transfers

Our website may be accessed from countries other than where we are based. If you are located outside of our primary operating country, please be aware that your information may be transferred to and processed in a country with different data protection laws.

Where required by law, we implement appropriate safeguards for cross-border transfers, such as standard contractual clauses or other mechanisms recognized under applicable data protection regulations.

9. Children’s Privacy

Our website is not directed to children under the age of 13 (or the applicable minimum age in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Corrosion Resistant Alloys
4424 W. Sam Houston Pkwy N., Ste 580
Houston, TX 77041
+1 (713) 827-8600
sales@cralloys.com

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by updating the “Effective Date” at the top of this policy and, where appropriate, by providing additional notice (such as a banner on our website or an email notification).

Your continued use of our website after any changes constitutes your acceptance of the updated policy. We encourage you to review this policy periodically.